Application Support Engineer

Roles & Responsibilities:

• Possessing specialist knowledge of operating systems, devices, applications and software
• Perform analysis of the functionality of software applications and suggest significant improvements.
• Offer software application support under the supervision of the senior engineer
• Consult skillfully with the team of software development, clients, and internal users to improve application performance.
• Providing technical support to teams within the organization, and to external clients when required
• Assisting with systems integrations
• Managing ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Managing coordination at a local and international level where required
• Delivering regular and customized training to teams within the business
• Preparing maintenance plans and upgrading schedules for the organization s systems
• Developing reports for teams across the business

Qualifications:

• Bachelor s degree in Computer Science, Software Engineering, or a related field.
• Hands on experience in application support on Asp.Net, SQL.
• Should be able to debug production issues and bug fixes.
• Deployment of products and patches for new projects and/or change requests.
• Interact and Follow up with the offshore support team for ticket closure within SLA.
• Ready to work in shifts.
• Extraordinary customer service and relationship management experience
• Critical thinking skills